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Shipping Policy

Processing time
Orders are processed within 1–3 business days.

Delivery areas & timeframes
We ship across Australia. Estimated delivery times:

• Metro areas: 3–5 business days
• Regional areas: 5–8 business days

Shipping costs
Shipping costs are calculated at checkout based on your location and order size.

Tracking
You will receive a tracking number via email once your order ships.

Delays
While we aim to meet estimated timeframes, delays can occur due to courier issues or high demand. We appreciate your patience.

Lost or damaged parcels
Contact us at info@fairvena.com if your parcel is lost or arrives damaged, and we'll resolve it promptly.