Terugbetalingsbeleid
Returns & Refunds
At Fairvena, your satisfaction matters to us. This policy is provided in accordance with the Australian Consumer Law (ACL).
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind
We accept change-of-mind returns within 30 days of delivery. Items must be unused, unopened, and in original packaging — for hygiene and safety reasons, opened beauty and personal care products cannot be returned unless faulty. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or incorrect items
If your item arrives damaged, faulty, or not as described, contact us within 7 days of delivery at info@fairvena.com. We will arrange a repair, replacement, or refund at no cost to you.
How to request a return
- Email info@fairvena.com with your order number and reason for return.
- We will confirm eligibility and provide return instructions.
- Once received and inspected, refunds are processed to your original payment method within 5–10 business days.
Non-returnable items
For hygiene reasons, we cannot accept returns on opened or used skincare, cosmetics, or self-care products unless they are faulty. Gift cards are non-refundable.